Q. Do you use Genuine parts?

A.  It is our desire to always use OEM Genuine Parts to repair your vehicle.  Unfortunately, most insurance companies try to save money by only paying for used or aftermarket parts.  Since we try to work with all insurance companies we recommend two options for our customers.  Option one is the customer can pay the difference to get the Genuine Part (this could cost hundreds of dollars).  Most of our customers choose option two, to allow us to try the non-genuine part to see if it passes our quality control.  We have the toughest quality control in the area.  Almost half the non-genuine parts we try, do not pass our quality standards.  With the proper documentation and images of the bad part, the insurance companies will pay for the genuine part.  On the other hand, if the part does pass our quality control, that means you won't notice the difference.